FAQs

Frequently Asked Questions

Does a contract lock me into your service?

There are no contracts. You can upgrade, downgrade, or cancel your plan at any time.

Are there any restrictions on how I can use Wizard Phone?

Yes. Wizard Phone is for nonprofit organizations. Wizard Phone prohibits solicitation, telemarketing, or political campaigning.

Will my contact lists be sold?

We will never share any of your information with anybody.

How many calling lists can I have?

We don’t limit the number of contact lists.

How soon can I get started?

It only takes a few minutes. Sign up for a new account, and we’ll email you login instructions. Then upload your list using a spreadsheet or CSV file. Send your first automated voice, text, or email message.

Do you charge for uncompleted calls?

No. There is no charge for busy, unanswered, or non-working numbers.

What number is the Caller ID?

Your choice. It can be your number, the number of your organization, or one of Wizard Phones for various groups, such as Church Calling, VFW Post, American Legion, Masonic Lodge, Shrine Club, and School Calling. The default Caller ID is Wizard Phone.

During what hours can I send voice messages?

The default times are 8:00 am until 10:00 pm,  your local time. At your request, we will adjust these times to your preference.

Are there any start-up fees, maintenance fees, or inactivity charges?

No, there are only usage charges.

What if someone doesn’t want to receive my messages?

Your account contains a blocked list. Wizard Phone will block all attempts to send phone, email,  or SMS (text) messages to those listed.

How do I send a message?

To send an automated call message, dial our toll-free number from any telephone. Follow the prompts to record and send your message immediately. Wizard Phone also offers a text-to-speech feature where you type your message and choose to have it converted to a male or female voice. You could upload and use an audio file if you recorded a message locally on your computer or smartphone. 

What happens when a call is unanswered?

Wizard Phone will listen for the beep of an answering machine or voicemail and deliver your message.

How will I know the results of my group message?

Wizard Phone will send an email with a detailed report in PDF format so you can view and print it. The information is also in your account.

How long can my voice messages be?

A maximum of 120 seconds.

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